Implementation of Defect Management Process
How we helped develop a defect management process to assist Priority Pass with the management of defects relating to the front-end website and internal and back-office systems. Priority Pass is a subdivision of the Collinson Group, it provides frequent flyers with independent airport lounge access globally. Their network of lounges is ever-expanding. Priority Pass created a club that is both founded on inclusivity and exclusivity.
We were contracted to develop a defect management process to ensure defects within front-end and back-end web and mobile applications were managed and triaged effectively to be reported back to the stakeholders of the business on the progress of issues and fixes within the system.
What we did
These systems and processes can sometimes be overlooked and not paid the degree of attention that they necessitate, which can lead to poor user experience and user drop-offs. Your business's systems can either allow it to thrive or completely sabotage any chance at growth. So, it’s important that they are dealt with accordingly. Brainiac Media enlisted their senior software developer to support Priority Pass with developing their defect management process and implementation of a triage process to ensure bug fixes were dealt with and release management process put in place this was to ensure that any bugs or issues with the system were dealt with effectively limiting bad user experience with the web applications. This was a crucial endeavour as the users’ website experience, as well as the entire customer experience, is vital for membership retention and to attract new members.
Our developer worked closely with Priority Pass employees to ensure that they were delivering new-and-improved systems of operations that were tailored to the needs of their teams. By doing this, Brainiac Media was able to deliver a service that is long lastingly effective and build a positive experience for their client. Our attention to detail allows us to not only do an effective job representative of a client’s wants and needs but one that evokes a sense of trust upon which we can build a mutually beneficial relationship with our clients. That is what is important to us at Brainiac Media, our ability to deliver an unparalleled service and build a symbiotic relationship with our clients that is much more long-lasting than that of a quick-fix job.
In the end, Priority Pass is in a stronger position to manage and fix defects and support their customers and their user experience, they also now have the systems in place to cope with the high-demand that continuous growth brings. The kind of growth that only comes from a well, and strategically, built system and process.
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